Many common questions already have an answer in our Knowledge Base. You don't need to log in to read it.


From the Help button

  1. Click the Help button in the bottom-right of the Opticare website, Optilink Online or MyOpticare.

        2. Type a few keywords in the search box, for example "order ID" or "invoice".

        3. Click the article that matches your question.

        4. If the article doesn't solve it, submit a ticket from the same window.


From the support website

  1. Go to support.opticare.com.au.
  2. Type keywords into the search bar at the top.
  3. Or browse by section, for example Optilink.

        4. Still stuck? Click Submit a ticket.


Search tips

  • Use two or three words, not full sentences.
  • Try the product name plus the problem, e.g. "Optilink login".


Still need help? Email support@opticare.com.au or call 1800 251 852.