You can contact Opticare Support in three ways. No account or login is needed.

Option 1: Use the Help button (fastest)

  1. On the Opticare website, Optilink Online or MyOpticare, click the Help button in the bottom-right corner.


2. Select the option to contact us or submit a ticket.

3. Enter your name, email, practice name and account code, then describe the issue.

4. Attach a screenshot if you have one, then click Send.


You can contact Opticare Support in three ways. No account or login is needed.


Option 2: Use the support website

  1. Go to support.opticare.com.au.
  2. Click New Support Ticket
  3. Fill in the form and click Submit.
  4. Tick the I'm not a robot checkbox. If an image challenge appears (e.g. "Select all images with cars"), select the matching images and click Verify.
  5. Click Submit a ticket.


Option 3: Send an email

Email support@opticare.com.au. Your email creates a ticket automatically.

What to include

  • Your name and practice name
  • Your account code
  • The page or screen you were on
  • Any order ID or reference number
  • A screenshot of the problem, if possible