Faulting module name: MSACCESS.EXE, version: 15.0.5023.1000, time stamp: 0x5aa77fd6
and by
Faulting module path: C:\Program Files\Microsoft Office 15\Root\Office15\MSACCESS.EXE
plus the other two lines also containing MSACCESS.EXE, the "proper" name of the thing that incurred the fault. That means that this probably did not occur in a referenced library but rather was in Access itself. Your mention of the Webcontrol thing as though it is an add-in is material in that if there is a problem with Webcontrol, access didn't get there - because the faulting module was Access, not whatever .DLL holds the control to which you referred.
The Exception code of 0xc0000005 tells us this is an access violation (little-a in this case) meaning that the hardware tried to access a memory location that either was not there or you didn't have permission to touch that memory. It is a crash because it is a C-class violation (0xc000... as opposed to 0x8000...). Hexadecimal "C" in that context has the "Severe" bit turned on, which means you cannot continue from the trap event that triggered this.
The descriptions I have found online regarding the exception code point to any of several possible sources. Two of the most common are faulty updates and low physical memory. A third is Data Execution Protection, which stops hackers from overwriting buffers and then executing them. So here are a couple of things to determine:
Access crashing | Access World Forums
MS Access version 2407 crash ID event 1000 0xc0000005 - Microsoft Community
Based on the error report you provided, it appears that Access version 2407 is crashing with event ID 1000 and error code 0xc0000005.
The error report shows that the application generating the error is MSACCESS.EXE, with version 16.0.17830.20138. The module that caused the error is also MSACCESS.EXE with the same version. The exception code is 0xc0000005, and the faulting offset is 0x000000000081844f.
Unfortunately, without further information, it is difficult to determine the exact cause of the crash. However, as far as I know, error code 0xc0000005 typically indicates an access violation or memory-related issue. Here are some general steps you may try to troubleshoot the issue:
I recommend you make sure you have the latest updates installed for MS Access.
You may try repairing MS Office installation through the Control Panel > Programs > Programs and Features, find your Office product, right click and choose Change > Repair > Online Repair.
You may also disable any recently installed plugins or add-ins that may be causing conflicts.
You may test the database in a different environment or on a different computer to see if the issue persists.
If the issue occurs with a specific database file, try creating a new blank database and importing the objects from the problematic database.
If issue persists, I understand how frustrating this situation can be and sincerely apologize for the inconvenience caused.
To further investigate the issue. I'd like to collect following information:
1. Do other users in your organization have this issue?
2. What is the channel of your Access App? Please go to File >Account, then capture a full screenshot of Product Information from the account page.
Look forward to your reply. Thanks for your time and cooperation!
Please understand that our initial reply may not always immediately resolve the issue. However, with your help and more detailed information, we can work together to find a solution.
MS Access 2019 Crashes - Exception 0xc0000005 - Microsoft Q&A
The error code 0xc0000005 can lead to data loss, either directly or indirectly, if not solved quickly. The error can occur when you try to install Windows updates. However, worry not in case of data loss. Here are some repair methods.
Check RAM:
Turn off the system and replace the RAM with other RAM. You may also swap RAM slots and then boot the system. Check if the error still persists, then move to the next method.
Fix Registry:
- Back up your current registry files before making any change. To fix the Windows registry, follow the steps given below:
- Press ‘Windows + R’, type regedit, and hit ‘Enter’
- Navigate to HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows\AppInit_Dlls
- Double click LoadAppInit_DLLs and modify the value from 1 to 0
- Click ‘OK’ to confirm the changes
- Close the Registry Editor Window and restart the system
- Check if the error still pops up when you try to launch an application.
You can go through the below-mentioned thread by Microsoft to get rid of this error, maybe it could help:
Application Error 0xc0000005 (Access Violation) error is usually caused by your computer not being able to correctly process the files and settings required to run a particular program or installation. Despite the error showing when you try and use particular pieces of software, it has many different causes including faulty RAM problems, errors with the files of your PC and issues with the settings of your PC.
In this case, we suggest that you check for corrupted Windows system files. System File Checker (SFC) is a utility in Windows that scans for corrupted Windows system files. If it finds a problem, it will try to replace the problematic system files from a cached version that’s on your PC.
To run System File Checker (SFC), follow these steps:
- In the search box on the taskbar, type command prompt, press and hold (or right-click) Command Prompt, then select Run as administrator > Yes.
- At the command prompt, type sfc /scannow (note the space between sfc and the /). Scanning will take a few minutes.
- If SFC finds corrupted files and replaces them, restart your PC and check if the issue persists.
For more info about System File Checker, see Use the System File Checker tool to repair missing or corrupted system files.